Unable to log in from Australia - help!

[KJ51]

Hi everyone, 

My brother is currently in Australia and cant cancel his plan because he cant log into his public mobile account because he has a new Australian phone number, so cant get the verification text, does anyone have any advice on how to fix this issue? 

[KJ51]

yeah we tried doing that, for some reason (cant remember now) it didnt work, but thanks anyways!

[KJ51]

great, thanks so much!!! this has been going on for months and we haven't been able to solve it

[BKNS27]

@KJ51 

He can login on his computer then click on Resend Code/Didn't Receive Code and have it sent by email.