03-03-2023 09:38 AM
The data portion isn't working. Do I have to enable data roaming on addition to mobile data? I get a message that I will incur roaming charges.
03-03-2023 11:09 AM
@hTideGnow wrote:HI @dust2dust i think AT&T will come back, maybe when VoLTE is enabled?
PM still showing T-Mobile and AT&T are both the roaming choices
Maybe AT&T will come back eventually, but it's definitely not an option now. There was an announcement about that I believe here in the forums, but you're right - the official FAQ page still states AT&T is an option, which should be updated. 🙂
https://www.publicmobile.ca/en/on/get-help/articles/us-roaming
03-03-2023 11:08 AM
@hTideGnow- You and I both know this place is terrible for keeping up their information.
So fine, when VoLTE rolls out we can see if AT&T returns. Until then, all of us that know things better than the company will wait and see.
03-03-2023 11:03 AM
HI @dust2dust i think AT&T will come back, maybe when VoLTE is enabled?
PM still showing T-Mobile and AT&T are both the roaming choices
03-03-2023 11:00 AM
@Nezgar- hairbag1 and I have experienced no connecting to AT&T at all. Auto or manual. If the phone is as normal set to auto then there's now no need to manually connect to T-Mobile because they're the only ones that let you connect.
03-03-2023 10:48 AM
@Handy1 wrote:@Tiaraqueen Make sure your connected T mobile and reboot the device
Further to this, the reason is that AT&T used to be a roaming partner for Public Mobile, but is not any longer, so if your phone is connecting to AT&T this is why you may need to manually choose the T-mobile network.
03-03-2023 09:44 AM
@Tiaraqueen Make sure your connected T mobile and reboot the device
03-03-2023 09:42 AM
I have and it still doesn't work. When I also enable data roaming, I get a message stating roaming charges will be applied.
03-03-2023 09:40 AM - edited 03-03-2023 09:41 AM
@Tiaraqueen yes, you need to turn on Data Roaming while in the USA to use a data addon.
EDIT, you will not get charged extra fees, as this is prepaid services. You do need to purchase the Roaming data addon though,
03-03-2023 09:40 AM
03-03-2023 09:40 AM - edited 03-03-2023 09:41 AM
@Tiaraqueen Yes
Adding yes to data roaming on no you won’t be charged for it … will only work with US roaming add on