US add on

[smgraf]

I just purchased a US update. When I call the states my phone tells me I have used all of my available minutes and the call does not go thru. I have not made one call yet.

[BKNS27]

@smgraf 

It sounds like you are calling from Canada to the US. 
Did you purchase US Long Distance calling?

[hairbag1]

@smgraf 

to call most any US number while you're in Canada, you need the 1000 minutes of US calling add-on for $15.

To call most any US number while you're in US, you need the 15 Day US Talk / Text bundle for $15 or the talk/text and 3GB data for $30.

[Handy1 · Accepted solution]

@smgraf  Try rebooting the phone . Also did you mistakenly buy a US roaming add on and not US long distance add on  by any chance ? Check what add on you got like this . 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

if you purchased wrong one . Please submit ticket with support to see if they can reverse it for you and get proper add on 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437