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US Roaming

theBunman2
Great Neighbour / Super Voisin

I cannot connect to the US roaming talk and text package I paid for.

4 REPLIES 4

theBunman2
Great Neighbour / Super Voisin

Android.

softech
Oracle
Oracle

@theBunman2 

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

Chalupa_Batman
Mayor / Maire

Hey @theBunman2 Do you have an Android or iPhone?

Handy1
Mayor / Maire

@theBunman2   Ensure you have data roaming turned on in phone settings . And set phone to 4G/LTE not 5G and connect to T mobile or AT&T 

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