US Data plan

[JeffBiletchi]

I had a plan that allowed me 2.5 gigs of us data. The plan was set up years ago and I have not changed it. I didn’t see this reflected in my account anymore can someone help? 

[Timer]

@JeffBiletchi 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

go to Plan what is the details you see.

[JeffBiletchi]

Thanks I will do that 

[hTideGnow]

HI @JeffBiletchi   We believe it is still there.  There have been couple users posting about this since the introduction of new My Account.  It could be just the plan description not showing.   From what we know, there has been no change to any plan so you shouldn't just lost it

Open a ticket with CS agent to confirm.  But keep in mind, some junior agent might just tell you it's not there, ask them to escalate and have the senior agent to check , really check, not just to give a general answer and close the ticket.

To open ticket with PM CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437