URGENT - talk plan got cut off??

[alicex]

Hi,

I have made no changes to my phone plan and it was working fine this morning, but when i just tried to make a call just now it said "no talk plan". Please inform ASAP as i have to make an urgent call.

Thanks.

Alice

[wetcoaster]

@alicex

I hope this has been taken care of by now.

If you are still stuck you can always use a VOIP app like fongo or hangouts to make your call using data or WiFi?

[alicex]

Thank you so much!! That helps a lot !

[ShawnC13]

@alicex, that expired line is probably the same as what I have on mine meaning the Promo plan you have is no longer offered and they put an expired tag to it.  Very misleading. 

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[alicex]

But my data is still working...

[alicex]

Hmm it does have a line that says "expired". How do i renew?

[Taekgun]

@alicex

Did you just pass your renewal date with your plan?  In self-serve, does your plan show active or suspended?

We need a bit more info to be able to point you in the right direction.