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Two phones ARE linked on one account..

tmd79
Great Neighbour / Super Voisin

We activated our phones through a PC kiosk.  The rep linked our two phones to one account.

Problem... we only have access to the first number to change/update plans.  second number is frozen in time and I now need to top up data for this month.  Second number shows up as the alternate phone on the first number account.  Help... 

 

1 ACCEPTED SOLUTION

Accepted Solutions


@tmd79 wrote:

excuse me for asking... who are the moderators?  


Moderators are customer service reps for public mobile.  You need to create a trouble ticket through SIMon the chatbot.  To do that you click on the "?" in the bottom right-hand corner of the screen and follow the prompts from your question there.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post

12 REPLIES 12

z10user4
Mayor / Maire

@tmd79 wrote:

We activated our phones through a PC kiosk.  The rep linked our two phones to one account.

Problem... we only have access to the first number to change/update plans.  second number is frozen in time and I now need to top up data for this month.  Second number shows up as the alternate phone on the first number account.  Help... 

 


I had understood that this wasn't possible...two accounts using the same email.

Either way, all you can do is contact the moderators.

gblackma
Mayor / Maire

@tmd79 Give the moderators the email account that you would like associated with the telephone number that currently doesn't have a self service account. Stay safe. 

Being a past Telus prepaid customer it is easy to see the PM online account is an extract from the Telus system. On Telus you had to authorize the second account to be controlled under the one “sign in”. So either the phone number or account number on the top right on your account....you were able to toggle that box and be able to select what account you wanted to work with. 

tmd79
Great Neighbour / Super Voisin

excuse me for asking... who are the moderators?  

tmd79
Great Neighbour / Super Voisin

Good thought.. I toggled account number and only one showing.  Any further ideas?


 

@tmd79 wrote:

Good thought.. I toggled account number and only one showing.  Any further ideas?


You will need to contact a moderator. Bottom right of your screen. 


@tmd79 wrote:

excuse me for asking... who are the moderators?  


Moderators are customer service reps for public mobile.  You need to create a trouble ticket through SIMon the chatbot.  To do that you click on the "?" in the bottom right-hand corner of the screen and follow the prompts from your question there.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

View solution in original post


@LurganIeUk wrote:

Being a past Telus prepaid customer it is easy to see the PM online account is an extract from the Telus system. On Telus you had to authorize the second account to be controlled under the one “sign in”. So either the phone number or account number on the top right on your account....you were able to toggle that box and be able to select what account you wanted to work with. 


@LurganIeUk, we have been told that it isn't an option with PM and even though it would be so nice to just toggle through the accounts with one sign in it isn't possible here (YET)  Hopefully it is something they can do in the future


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

tmd79
Great Neighbour / Super Voisin

Thanks.. I have opened a ticket and will wait for a response and hopefully a solution.

 

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