Trying to transfer number and I entered my IMEI incorrectly from my phone to transfer. How to fix th

[hTideGnow]

HI @Geminijune 

call the porting support team and give them the account number  and not IMEI.  Many porting problem with IMEI.

I will send you the porting team number to your community inbox. 

[Chalupa_Batman]

Hi @Geminijune 

Please reach out to a CS Agent to resolve this. They are the only ones who can fix it. Here's the link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply. Just know that during this promo event, there will be a long delay for them to reply back.