Trying to pay with differet card but Logini is disabled. change my password.

[t_p]

@Kevin16 

How long has it been since your last payment? Your account would have been deactivated if it has been ~ 4 months.

If that's not the case and you're just locked out because you forgot all your credentials, contact CS for help:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[esjliv]

@Kevin16 

Have you ever registered for a Self Serve account?

If not, you can create one here: https://selfserve.publicmobile.ca/self-registration/

Once registered and logged in, navigate to the PAYMENT tab, and remove/change your credit card connected to the account, see bottom, left corner below:

[Anonymous]

@Kevin16 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[hTideGnow · Accepted solution]

@Kevin16   

You might have triggered a one hour temp. lock.

after the 1 hour,  try the Forgot Password link.   If you entered the correct email , then answer the security question and you can reset the password

if you still unable to get the password reset that way, you will have to open ticket with PM using the chatbot.  click on the Bubble or directly at : https://publicmobile.ca/chatbot

Follow this to get to ticket open screen quicker:

Type: forgot log in information
Then Click "Contact Us" , and then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent