Trouble

[Ambush1077]

Hey I had tried to set up an account 3 times with no success. I managed to port my old number and I have 2 extra charges on my account will that money come back to me with only the one account active

[hTideGnow]

hi @Ambush1077 you will need to check with support agent for refund request. 

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1 · Accepted solution]

@Ambush1077  you will want to reach out so support to get it straightened out unfortunately 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437