Trouble with calling some phone numbers

[w-coish]

I'm having trouble calling some telephone numbers that other Public Mobile customers can call with no trouble.  On one number I call, I'm receiving an error 5B1.

[softech]

@w-coish   Try reboot the phone once

Also, can you call other number?  was it just one number with that problem?  try calling other number as well

there was problem with voice calling and receiving for some customers last copule days ago.  The issue supposed to have been fixed, but it is possible that it came back for some users.

Please try Refresh All networks and see if it helps

if not, open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[will13am]

@w-coish , there are nework related issues that cause some customers to lose calling capability.  Please use the chatbot link at the bottom of the webpage to initiate a support ticket.