Trouble transferring Previous phone number to public

[Jim14]

I attempted to transfer my previous phone number from Telus to Public, it said the number is not eligible for transfer? Not sure what to do. 

[softech]

@Jim14 is the activation completed?

the message you got is not because the number is not eligible, but because the number was already submitted for porting earlier, there is a pending request for the porting already

if the activation was already completed, then you can call the porting support team and confirm

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@Jim14  I’ll send you the porting team number private message right away . Call the number and they can re trigger the port request for you