Trouble porting Number

[AllanL]

• Hi i got a message 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

but then no one called me and my number didnt port, i need help

[Shaun26]

Please send me the number too?

[AllanL]

Thank you @hTideGnow it worked out, thanks for your input 🙂

[hTideGnow · Accepted solution]

Hi @AllanL 

give them the account # of the old carrier

quickest way to get this resolved is to call the porting support team, I will send you the number , check your community inbox for my message