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Trouble changing payment method

Rysofly2000
Great Neighbour / Super Voisin

I just got a new debit card and entered all the info correctly and it says something went wrong? Please help

3 REPLIES 3

BKNS27
Mayor / Maire

@Rysofly2000 

Try clearing the cache and go incognito on your browser or clear cache on your app then try to see if that works.

Bigjay83
Good Citizen / Bon Citoyen

@Rysofly2000 Are you updating your payment through the App or Website? I would try both methods if neither of them works my suggestion would be to open a Support Ticket or private message CS_Agent for assistance. 

Handy1
Mayor / Maire

@Rysofly2000  Needs to be a visa or visa debit . Not a regular bank card . But to many failed attempts and you will need to wait one full hour and try again incognito private mode or on the new PM app even 

Add worst case you can ask support to update it for you also 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


       

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