Travel problem

[Yolandaaaaaaaaa]

Hi, I need to go back to my hometown for the next 4 months, what should I do with my plan? Can I cancel it directly, will this close my account? Thanks!

[hairbag1]

@Yolandaaaaaaaaa 

wanna keep it simple ? Just downgrade to cheapest plan ($15), make sure you have a valid credit card set to Subscribed (Autopay), then forget about it. You plan will keep renewing every 30 days as usual and when you get back, you can upgrade to different plan if you desire. Total cost is only $60 plus tax and you won't have to worry about dates...enjoy your travel !

[Chalupa_Batman]

Hello @Yolandaaaaaaaaa 

I guess it really depends on what plan you have and what's available now or available in 4 months from now. If you've got a really good plan, then may you'd want to keep it if it suites your needs for when you get back. What you can do is purchase a voucher, put enough on your account to keep it active for one month and remove your auto payment for the credit card payment. As long as you're home before 89 days after that, you should be able to continue the account. It's all about timing. Worse case, remove your credit card and purchase a voucher that can pay for 2 months. Then your account is on hold for 89 days after that. That would give you enough time to start back up again with the same plan.

[computergeek541]

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@Yolandaaaaaaaaa wrote:

Hi, I need to go back to my hometown for the next 4 months, what should I do with my plan? Can I cancel it directly, will this close my account? Thanks!

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Do you want to keep the phone number?  If you have no desire to keep the phone number, you can skip the steps provided by softech to keep the account open and simply stop paying. 

[softech]

@Yolandaaaaaaaaa if you want to keep your number, don't cancel the account.  You can keep alive the account.  Since you are going for 4 months, there is a little bit of work

PM only allows the account to be suspended for 90 days or your account will be permanently closed, and you will loss the number.

So, your option is temporarily suspending the account and reactivate for 30 days before the 90 days deadline.

Here is what you can do (assuming your Available fund = $0)

1.  First, change plan to $15 plan (to reduce the cost to keep your number)
   (While this plan change saves you money, but please be aware that you might not be able to get back your current plan if that plan is no longer available when you are back.  If you are worried, or your current plan is already not available, skip this plan change step but you can still follow this pause subscription steps with higher cost)
2.  Then disable "Subscribed" from Payment page (Payment page, Managed Subscription, toggle off the "Subscribed" there
3.  On the next renewal date, since pre-authorized payment is disabled, it won't be renewed.   
         Make note of that day 1 of the suspension date
4. !!!!VERY IMPORTANT!!!   Come back at around 85th days after the first date of the suspension to make a manual payment to renew the account for 30 days.  You can simply click "Pay Now and Resume Services" button and follow the step to make a manual payment.
   If you have changed to $15 plan in Step 1, it will just cost you $15 for that 30-days cycle. 
   After you make the payment, make sure you see clearly that the account status is changed to ACTIVE.  If not, you will either have to open ticket with PM support or come and seek help here in the Community.
   (Don't wait till the 89th or 90th days as My Account could be down for maintenance or payment could be an issue, you want to give yourself enough time to sort it out)
5.  Make note of that date, again, the account will be active for 30 days only and will be suspended again after the 30 days.  Make note of the date it got suspended again.
6.  As the Autopay toggle "Subscribed" is already toggled off, it won't renew after that-30 days cycle.
   
   I hope you will be back by then. You just need to change the plan back to the one you want and then reactivate and remember to enable Autopay again (toggle on "Subscribed")
   If you still not back to Canada by the end of that 90 days, then come back NO LATER than 85th date and repeat from step 4 again.