Transferring number

[Crowe]

Transferred a number from old provider to public, received the sms from previous provider, confirmed that service no longer works, been over 5 hours and public mobile service has not activated sim, restarted phone.  Am i still needing to wait longer?  

[Crowe]

Cs_agent have resolved the issue.  Thanks all for sharing thoughts

[BKNS27]

@Crowe 

Then it sounds like a provisional issue with your SIM. Just private message a CS_Agent so they can fix it on their end.

[Crowe]

Yes

[BKNS27]

@Crowe 

Did you confirm with YES to your previous carrier within the 90 minute window?

[Crowe]

Thanks, link worked, will update progress.....

[softech]

@Crowe  you used wrong link

please use this particular link to message support:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Crowe]

Cant make calls, text, and sim status all blank when checking about.....   attempts to create tickets goes error 100 page every time

[Handy1]

@Crowe  Please message support to re provision the sim for you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Crowe 

so, you cannot even make outgoing calls?

try to reseat the sim card once and see if it works

if not, likely it is a sim provisioning issue, easy fix for PM, you just need to engage them via ticket, message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there