Transferring landline

[Knix1]

When trying to transfer my landline # to PM it asks for complete address.  I cannot put in my city and it is not on the list.  Without the city I cannot complete the transfer. 

[Knix1]

I included the name of my city on the same line as my street address.  Then I chose the closest city to put in the city field.  I got a phone call from Public Mobile to verify name & address before they sent request to previous provider. 

At no time did they request previous account #.. Because it was a landline it goes by address. 

Number has now been successfully transferred.  Took 6 days. 

[esjliv]

@Knix1  - were you able to complete the activation of the SIM card ?

If the number is portable as per @Handy1 's link provided, and still having issues try using the: Public Mobile Online Activation Assistance.

NOTE:

• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[AE_Collector]

Have you already entered the existing phone number? Maybe it is verifying the number (exchange) against the city you enter. I live in coquitlam BC but my exchange is called Port Moody which maybe would cause a similar issue. I recall a new PM customer who couldn’t get a number in Kamloops. Suggested checking for South or North Kamloops as that the official name of the two exchanges in Kamloops and that worked. 

[Handy1]

@Knix1  First check the numbers eligibility for porting ,, most cases it’s fine .. but some can’t be ported 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

[Knix1]

I cannot type in that field.  Also it has to be the exact address that my previous provider is using for me so I don't think it will work if I use a different city. 

[softech · Accepted solution]

@Knix1 is that a city field you can type?? if not, then pick the closest city and see if it will move to the next page 

[Knix1]

No. Unless it was on the next page but it wouldn't let me continue to that without the city 

[softech]

@Knix1 the porting request process didn't ask for account number of your old provider?? 

[Knix1]

I went thru the self serve and nowhere did it ask for my previous account number 

[softech]

@Knix1 

first make sure your provided the account number of your landline provider, that is more useful

The city in the PM account's  address is ok, just pick a city close to you, it is not an important field 

and a reminder, porting from landline could take as many as 7 days to complete 

[ShawnC13]

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@Knix1 wrote:

When trying to transfer my landline # to PM it asks for complete address.  I cannot put in my city and it is not on the list.  Without the city I cannot complete the transfer. 

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You are unable to type in your city?