Transferring a number

[Mommygunn]

I’m in the process of transferring from Koodo to public. I have responded to Koodo with yes . I understand it may take up to 5 hours. I understood I would still be able to make outgoing calls as well as texts, however can do neither. Any what I should do? 

[Mommygunn]

Powering it off worked. Thank you

[hTideGnow]

hi @Mommygunn 

yes, if outbound calls does not work, something wrong with the setup. you were using esim or physical sim?

make sure Koodo sim is removed, or if it is an esim, disable the Koodo esim

Then, try reboot the phone and Reset Network settings.  Make sure the Public Mobile sim is the only one showing in the Sim Manager and showing active (or on iPhone, make sure Turn on this line option is enabled and it is set as Primary)

if that does not help, ask PM support.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman · Accepted solution]

Hello @Mommygunn 

First, you should reboot your phone. If you place your Koodo SIM card in your phone and there is still service, then you should reach out to a CS Agent to resolve. It doesn't take 5 hours. It's within minutes.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage