Transferred number not workkng

[Alyssa30]

Hi I just signed up yesterday with a plan with an esim and I wanted to transfer my number from my last provider but I still cannot get anyone messages or calls 

[BKNS27]

@Alyssa30 

Did you reply to the text with your old SIM in your phone with YES confirming you are porting your old number over to PM?

You got 90 minutes to reply or porting will be cancelled.

If this is the case, you need to contact a CS_Agent to restart the porting process for you but your old SIM should still work.

So wait for an Agent to reply back to you by private messaging.

Contact them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@Alyssa30 

here's some reading to do...

https://www.publicmobile.ca/en/bc/get-help/articles/number-transfer-port-troubleshooting

https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

[computergeek541]

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@Alyssa30 wrote:

Hi I just signed up yesterday with a plan with an esim and I wanted to transfer my number from my last provider but I still cannot get anyone messages or calls 

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If you have arleady proceeded with the request, a text message from your old provieder need to be replied to confirm that you wanted to transfer the phone number. To receive that text message, your old carrier's SIM card would have been need to be still in a working phone.

[Alyssa30]

Yes k have tried that 

[hairbag1]

@Alyssa30 

have you tried turning phone OFF...then ON again ?