Transfering my old number from rogers and now can’t received any phone call

[tenny1988]

I transfer to public mobile from rogers 3 days ago and now non of my friends can get a hold of me but I can still make a phone call.   What was wrong?

[Dunkman]

@tenny1988 

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@tenny1988 wrote:

How to fix a stuck port ?

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Either by contacting customer service agent or calling the Telus porting phone number.  I private messaged you the number.  

[Triguy · Accepted solution]

@tenny1988 @You would need to submit a ticket to a CSA

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[tenny1988]

How to fix a stuck port ?

[tenny1988]

Yes I did.   I can’t received any phone calls but I can make a phone call.  I called rogers they told me some one from public mobile has to approve my request 

[Anonymous]

@tenny1988 

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

can you do some troubleshoot,

Spoiler

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

[Dunkman]

@tenny1988 

Are you able to receive texts? How is data working?  Did you respond to Roger's text to confirm the port request?

Likely a stuck port.  If a stuck port, you are unable to receive calls or text.  However, able to send text and call out.  

[Anonymous]

 @tenny1988 : Did you leave your Rogers SIM in to confirm the transfer text? Is your Rogers service still working?