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Transfer number

Jonathan31
Great Neighbour / Super Voisin

How do I transfer my number to another provider 

1 ACCEPTED SOLUTION

Accepted Solutions

z10user4
Mayor / Maire

 @Jonathan31 : You leave this account active (unless Telus or Koodo) and then have the new provider do it all for you. It's up to them.

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5 REPLIES 5

z10user4
Mayor / Maire

 @Jonathan31 : You leave this account active (unless Telus or Koodo) and then have the new provider do it all for you. It's up to them.

View solution in original post

LurganIeUk
Mayor / Maire

 

esjliv
Mayor / Maire

@Jonathan31 wrote:

How do I transfer my number to another provider 


@Jonathan31 

You do not need to let Public Mobile know anything when you are porting your phone number OUT of Public Mobile, since the porting/transferring of the number is done by the new provider. 

 

But, if you have a credit card registered to your Public Mobile account, I would suggest to remove it prior to you porting out (just to keep things for sure clean). You can call 611 to remove Autopay or do it through your Self Serve account.

 

NOTE: Once you port out you WILL NOT have access to your Self Serve account.

S--S
Mayor / Maire

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES. 

 

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request. 

 

If you need more help with teleporting your phone number, call 1(844) 232-7678 for assistance. It is Telus teleporting support number, which is public mobile's parent company. They will help you and answer any more questions that you may have. 

 

for more info Transferring Or Changing Your Phone Number visit  HERE ,

or

Number Transfer (Port) Troubleshooting, Click HERE 

or

Choosing Or Transferring A Phone Number During Activation, Click HERE 

 

Good luck and your welcome to Public Mobile

                  with a Beautiful Service

                   you will be very happy

jimbobs
Model Citizen / Citoyen Modèle

Whatever you do, DO NOT cancel the service you're with before making arrangements with your new provider.  If you do, the number will go back into their pool of numbers and it might not be possible to get it back.  Plus you'll have nobody to assist you at that stage.

 

So contact your new provider and let them know you want to transfer (port is the technical term!) an existing number.  They will assign you a temporary number and then when the transfer is finalized, it will be changed to your (old) number.  Service at your old provider will also be terminated. 

 

If there are any outstanding contract issues etc. with your old provider, they will refuse to complete the transfer until those issues are resolved.

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