Transfer number during onboarding session (Rogers)

[Luiz]

@CS_Agent yesterday I initiated a phone transfer process, received the SMS from my old services, replied YES, but got an error saying the process could not be completed. 

The device shows SOS only, How can I re-trigger the process?

[hTideGnow]

HI @Luiz 

if it is SOS , it is not a porting problem, it is an account/sim setup problem on the system.  Please submit ticket with CS agent here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Luiz]

Thank you, my phone won't make a call as it shows SOS only, not sure what happened.

Try to reach them out by chat, but it leaves me to open a new ticket here 😞 

[hTideGnow]

HI@Luiz 

call the PM porting support team and they can help.  i will send you the number to your Community inbox. please check