Transfer number did not work

[Hhwu]

Having issues porting old phone #. Was not completed, need to resend request. Please assist.

Thank you!

[Sharla1]

Amazing! Thank you so much for the clarity! 🙂 

[Handy1]

@Sharla1 @If you have a new phone with eSIM you can’t transfer it you need to re buy one . With new phone download the app and log into your account,  notice “shop SIM card now “ in my screen shot tap it and select eSIM and instal that’s it 

[Sharla1]

I have the same issue, trying to switch my eSIM/transport my public mobile to my new phone 

[Handy1]

@Hhwu  No worries I’ll send you the porting team number private message  right away . Give them a call and  they can re trigger the port request for you 

[hTideGnow]

hi @Hhwu 

call Porting team for update.  I will send you the porting team number, check your Community inbox