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Transfer funds

Sam4
Great Neighbour / Super Voisin

How can I do this from lost sim card to current sim card

6 REPLIES 6

popping
Retired Oracle / Oracle Retraité

@Sam4 wrote:

How can I do this from lost sim card to current sim card


There is no need to transfer fund.  You need to get a new SIM card and change your account to use your new SIM card. 

 

Click the "Change SIM Card" link to update your account.

 

Have a better and better day!

kselmak
Mayor / Maire

@Sam4 

If you lost your sim and have a new one, please don't open the new account just replace your old sim number with the new one

Naepalm
Mayor / Maire

@Sam4 

 

Can you give a bit more detail?

Did you lose you SIM?

Did you lose your phone?

Are you opening a new account and want funds to go from your old account to a new one? 

Are you looking for instructions on how to change your SIM in your phone?

 

Depending on your answers could change what you need to do next. 

 

Have an awesome Sunday!

 

gblackma
Mayor / Maire

@Sam4 did you create another account? Thanks. 

Triguy
Mayor / Maire

you can change the SIM card number on your account via Self-Serve by following these steps:

  1. Log into your Self-Serve account
  2. Go to Plan and Add-ons > Change SIM card

Triguy_0-1587905077079.png

 

  1. Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card, as outlined in the image below:

Triguy_1-1587905077089.png

 

 

Jb456
Mayor / Maire

All you need is to purchase a new sim card.

 

Once you have that log into your account and click "change sim card". Green arrow on picture below.

 

Screenshot_20200224_194920.jpg

Unless you created a new account with a new simcard?? 

 

Then you would have to contact moderators to see if they could help you.

 

Simon.JPG

Or private message them at link below.

 

 

           Click here 

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