@Koombassi
Landlines are almost always ported in within two business days. Being that it's a telus landline into one of their subsidiaries it will be on the shorter end of the scale.
Assuming that you are porting into an existing pm account go to the change number feature in your account. Fill in the details of your landline account....
- Full name on your telus account.
- Phone number.
- Telus account #.
- Alternate phone #. (optional but put in your cell # if you like)
- Check the authorized to port box first before filling out the above details.
- Don't forget to clear your browser.
- Reboot your device.
- Use secret/incognito mode.
- Chrome, Firefox, Safari or Microsoft Edge work best.
- There is no authorization text or verbal confirmation needed.
As per other ports once your landline ceases working and incoming calling is recieved on the cell phone your telus account is automatically closed (unless you have other bundled home services) and you will recieve an email from telus "Sorry to see you go...!" and your port will be complete. If you are activating a new sim card choose a temporary number first to ensure all your services are working first then port in as above.
Edit:
Oh and the $5/500min add on is anywhere in Canada. Across the street or across the country.
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
