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Transfer Funds Credit balance of old cell plan to new cell plan

LP1
Great Citizen / Super Citoyen

Hi

Is it possible to transfer funds from my old cell number to my new cell number before i close the old account ??

Thank you

LP

4 REPLIES 4


@BKNS27 wrote:

How did you switch your plan? If you login to your account and change your plan with the option to switch Now or Next Renewal Date then YES.

The customer has two different accounts as there are two different phone numbers.  This isn't a matter of plans just being changed.

BKNS27
Mayor / Maire

@LP1 

How did you switch your plan? If you login to your account and change your plan with the option to switch Now or Next Renewal Date then YES.

But if you want to take advantage of a better rate for new activation then No.

Handy1
Mayor / Maire

@LP1  No sorry this is not possible . Cannot transfer funds add ons from one account to another unfortunately 

hTideGnow
Mayor / Maire

sorry @LP1 funds transfered between accounts are no longer possible.  PM is not helping that anymore 

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