08-22-2022 10:30 PM
Hello friends,
Hope all are good!
Guys I am going for a vacation But I have funds in my account so is there any way to transfer funds to my other useable number or can I stop auto recharge from my available funds for 2 months .
Thanks in advance
Solved! Go to Solution.
08-23-2022 05:14 AM
Once you suspend via lost/stolen there is no need to disable autopay unless you don't want your $2 autopay reward? Once you suspend via lost/stolen that stops everything in your account except voicemail (or used to I haven't had a chance to retest since I last suspended and had an issue.) See below for more details on suspending your account services.
Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels and Stay--Safe!
What no spoiler option in mobile? Or am I missing something?
08-22-2022 10:58 PM
Everything with your account stays the same. There's a 90 day grace period of suspension to renew your plan. It's kind of a dumb term they use. It's really Suspend/Resume.
So depending on your renewal date and your departure date, suspend the account. Put a reminder in your calendar say 85 days in the future. Then log back in and Resume the account. Some fiddling might be required then like adding a dollar and then it will take your plan cost from your balance and now you start a new 30 days with everything as it was minus your plan cost.
If you're on the old rewards system then you'll need to ask to get those manually added. They might argue about it. No. You earned them. You're entitled to them
08-22-2022 10:57 PM
Perfect, It will work for me. Thanks
08-22-2022 10:54 PM - edited 08-22-2022 10:55 PM
@Raman12 You amount will stay in your account as Available fund for future use
You can put Lost/Stolen on the day you go for your trip as well as disable Pre-Authorized payment, the the account will go into suspension for 90 days. You Available Fund there will stay untouched
When you come back, make sure that is before the 90 days deadline, you can then take the Lost/Stolen condition away and then manually pay the plan amount to reactivate the plan. (it will take it out from the Available fund first, if still not enough, then you can pay the remaining using the credit card on the system)
08-22-2022 10:48 PM
It means there is no way, if we will go with lost option then I might be not get the available balance and same number
08-22-2022 10:45 PM
By this we can only disable future transaction from credit card but if the amount is already added in our account by voucher, how we can disable?
08-22-2022 10:39 PM
If you have a balance that can pay the renewal then you'll need to use the lost/stolen function to suspend the account before the renewal date. Turning off autopay won't stop that.
Then yes the other advice here.
08-22-2022 10:35 PM
Disabled is better when you be back do Enabled,
don't forget
08-22-2022 10:33 PM - edited 10-20-2022 04:30 PM
@Raman12 yes, you can disable the Pre-Authorized payment,
Just login to My Account, go to Payment page, click Manage Payment Method, there you can disable the Pre-Authorized payment