Top up not working

[eman01]

Hello,

 My account was suspended for non payment.I top up my account this morning,turn my phone off and back on and still not reactivated.

Can you verify please.

Emmanuelle

[duferdous]

It was happened once with me, and then automatically fixed ! Try again the next day. And check online in your account if the balance transfer happened. Sometimes it might be a system glitch with the bank/credit card. Make sure you was online properly while doing any transaction because in browser it seems sometimes that we have made a payment but it was signed out and cache memory showed us its working but actually it does not.

[Shazia_K]

Hello @eman01, 

I'm sorry to hear about this! 

Can you please send me a private message with your Public Mobile phone number? I will help you out! 

Thanks,

Shazia

[stonechucker]

Please edit your post and remove your phone number.  This is a publicly accessible forum, and your information is available to any one looking for it.

@Saray_O can you assist?