cancel
Showing results for 
Search instead for 
Did you mean: 

Today is 90 days they already closed account need to reactivate

Deemufford1
Great Neighbour / Super Voisin
 
4 REPLIES 4

Meow
Mayor / Maire

PM process account in early hours. So if today is your 90th day then you are done with PM as your account has been closed today.

hairbag1
Mayor / Maire

@Deemufford1 

Nothing unusual here...Suspended account are deactivated on Day 90.

ShawnC13
Oracle
Oracle

This is why it is recommended to not wait.  I think most community members recommend re-activating around the day 86-87 mark just in case there are some issues.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

hTideGnow
Mayor / Maire

HI @Deemufford1 

when was the first day of suspension?  Maybe you are off by one day?

this is something only CS agent can help.  Check with them and see what they can do.  Usually they can assign you back the phone number, but you might need to activate a new account back (meaning you will loss all the rewards from before)

please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

Need Help? Let's chat.