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Darren632
Good Citizen / Bon Citoyen

Why can't I send or receive picture messages?

7 REPLIES 7

@Darren632 

try to Reset All Networks and see if it works first

 

Darren632
Good Citizen / Bon Citoyen

Ulefone.when I open public mobile I don't have the option to change anything 

@Darren632 yes. Please try manual change 

and what phone you have??

Darren632
Good Citizen / Bon Citoyen

So I need to change these settings manually?

Darren632
Good Citizen / Bon Citoyen

Yes 

softech
Oracle
Oracle

@Darren632 

Not sure if your phone is affected by this announcement:
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or        default,mms,agps,supl,fota,hipri

 

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

Jess31
Great Citizen / Super Citoyen

Do you have mobile data turned on? You need to have that on. 

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