2 weeks ago
I am unable to send or receive texts since I joined Public Mobile and had my phone number transferred from Bell on April 18.
2 weeks ago
Under where you enter the code there a link. Did not get code. Click on it and you can send it to your email instead of a text
2 weeks ago
Thank you. What is the expected turn around time from a CS agent on this? We are completely stuck between unable to use PM, even login to her own PM account (without 2FA texts coming through), nor leave to another provider for the same reason.
2 weeks ago
Just message CS agent directly here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
2 weeks ago
My wife just switched to Public today and cannot receive text message. She cannot follow the above instructions to open a ticket via the Chatbot because she needs to login. However, to login she needs to receive a text message for the 2FA and she cannot receive text messages. How do we get out of this cycle??
2 weeks ago - last edited 2 weeks ago
PM has problem provisioning text capability for new activations. ( And if you are an iPhone user, iMessage activation is impacted without a working SMS. )
PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support: