3 weeks ago
3 weeks ago
3 weeks ago
@Rochel66 First try to reset network settings see if that helps . If you have physical SIM card can you try the sim in another phone see if it will work ? This can cause the sim to reprovision itself . If no luck please
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
hi @Rochel66 is this new activation?? if it is , it is a know issue for new activation, you need to ask support agent to help
please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437