11-18-2023 01:55 PM
Hi,
I received a text message from PM offering $34/month for 20 GB at 5G speed and I replied 'YES'. I log into my account the next day and I don't see 'Upcoming Plan Change. The same offer is available publicly. Can I change the plan myself after reply 'YES' to the text offer?
11-18-2023 02:07 PM
Thank you @DennyCrane
Will do it myself 🙂
11-18-2023 02:06 PM
Hi @hTideGnow , I used Incognito mode to login and I still don't see the 'upcoming plan' change.
I will just change myself, and will submit the ticket if needed later.
Thanks
11-18-2023 02:02 PM
It'll change, even if you don't see it. However if it were me I'd just do it myself online anyway, because it's a publicly available offer. We've seen situations on here where it takes an extra cycle before it takes effect, so better to just do it yourself. It's not going to double up or anything.
11-18-2023 02:01 PM
Thanks
11-18-2023 01:57 PM
hi @Kanglee you checked in the correct place
But could be a browser cache problem. Please use Incognito/Private/secret mode on your browser to check again.
if same, submit ticket with CS agent and ask them to check
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-18-2023 01:57 PM
as you've replied with a YES to the offer, you'll have that as your plan after next renewal. No need to re-do it. Take a screenshot of that offer though...just in case !