01-20-2021 09:43 PM - edited 01-06-2022 01:53 AM
01-20-2021 09:47 PM
Could you EVER receive calls, @Shereika71
If so, and it just stopped, check to make sure your SIM card wasn't compromised.
In your self service account, choose Change Sim Card.
Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.
If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.
From, there, contact a moderator, there are 2 methods:
01-20-2021 09:46 PM - last edited on 02-03-2021 07:19 PM by Ioana_R
Hello @Shereika71
I am going to guess you just activated today??
Try one or more of the below:
*turn off your phone, leave off for at least 3 minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services until the port is complete.
Call the Porting Team at***o assist with your port.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
01-20-2021 09:45 PM