Switching from lucky to public I am at a loss already.

[JuneRains]

How do you actually talk to a person from public mobile please? I'm at my wits end

[Timer]

@JuneRains 

ensure that you have received a validation SMS text from your previous service provider, and that you have followed the instructions in the message within 90 minutes to approve the number transfer.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message SMS reply YES
To given the approval to transfer your old number to new provider.

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

Activate Your SIM Card Online.

if want chat live with agent Assistance Online For New Activation

[Yummy]

Present your problem here and we will try to help you out.

If it is account related then only agent can assist you.

PM does not have live support; only through personal mail.

[dabr]

@JuneRains    You can submit a ticket via chatbot for issues or send a private message to CS_Agent.  You can also post what problems you are having and someone on this forum (fellow customers) might be able to offer suggestions and advice much faster than waiting for a response from PM customer support.

Links to chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

or CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[esjliv · Accepted solution]

Today I can be a real person @JuneRains  😛

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

But, please, if you are comfortable sharing your issue here, try us first before you go go CSA.  😀

EDIT, right, I see your title. So did you activate the public mobile sim card here: https://publicmobile.ca/en/on/portal/activation

And perform the Lucky phone number porting process during the activation? IF so, insert your freedom sim card into your phone to wait for the approval text.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection