My son and I are trying to switch from our existing plans to one of the boxing week special plans today, on the last day, January 8! I hope this information helps others this last day of the promotions or in the future.
I have been a PM subscriber for almost 5 years. I am currently on a $25 3G 1 GB plan. I would like to switch to the boxing week $29 4G 30 GB plan (only available for new activation). I am still on the old legacy rewards plan and have five referrals. I only occasionally post in the community and will earn the odd help rewards (hint hint, LOL)
My son has only been a PM subscriber for about a year. He is currently on a $39 4G 20GB plan. He wanted to switch to the $34 5g 50GB boxing week plan (only available for new activation). He is on the rewards point plan.
OK. Here is what happened to us. I sent a private message to CS_Agent requesting the switch. After a few hours, PM asked me for two pieces of proof that I am a subscriber (eg. account number, last 4 digits of credit card, or last payment/date, etc) and they would see what they can do for me. I suggest that you send this info in your first message in order to save time. I sent the proof info and shortly afterwards, the Agent sent another message asking me to pay the $29 in my account and they would process the change for me. I went to the payment section of my account, changed the existing payment from $25 to $29 which then added in the GST/PST. Now the account shows that I have $29 credit. Please note that I am switching from a lower priced existing plan to a higher priced promotional plan (see below).
As a coincidence, my current plan expired today. I asked the agent if he could process my new subscription after any paid current renewal has expired. I also advised the agent that I am on the legacy rewards and do not want to switch to the new points reward.
I am waiting to see what happens after the switch is processed and will report back shortly. Fingers crossed.
My son has a different story. After I told him about my experience, he sent a message to CS_Agent along with his account number and the last 4 digits of his credit card requesting the switch. The agent responded. However, the PM agent told my son that PM would not allow him to switch to a new activation plan that was cheaper than his plan. PM would allow him to switch to a new activation plan if the cost was higher and he would have to switch immediately, losing what he had already paid on this month's plan. My son and PM had a back and forth discussion. The upshot was that the agent told my son that PM will not allow an existing subscriber to switch if the new promotional plan is a lower price than his current plan. My son was on a $39 plan and wanted to switch to a $34 plan. No amount of argument could get PM to change their stance.
Anyways, it appears that if you are an existing customer, in order to switch to a better (new activation) promo plan, the new plan must cost more than the old plan. PM wants to make more not less money. I see that PM is offering boxing week specials for existing subscribers but each special is for much more data and at a higher price than those deals for new activations.
My son says he is going to wait downgrade to a cheap PM plan like the $15 or $25 plan about a month before the next season of promo deals and then try to do a switch like I did, again.
YMMV. Good Luck.
