Suspending autopay during my travel outside Canada

[aminiaseman1966]

Hi

How can I disable autopay for a while I'm travelling for 2 months?. and how long my phone number will be kept without monthly payment?

[darlicious]

@popping 

Thanks.

@Meow 

Autopay can also be disabled via 611 if you know your 4 digit account pin #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[popping]

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@Meow wrote:

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@darlicious wrote:

Here are your options for your service when travelling outside Canada:

1. You can turn off autopay

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Is there direct way to turn autopay off? I could not find it and only solution I could provide is to remove credit card info.

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Login to your self-serve account.

Select Payment --> Automatic Payments --> Remove Autopay

IIRC, it used to say disable autopay.  I am not sure whether remove = disable or not.

Update:  I just tried it.  It disabled my autopay.  But the cc registration is still there after remove autopay and you can enable autopay again without re-enter you cc info.

[Meow]

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@darlicious wrote:

Here are your options for your service when travelling outside Canada:

1. You can turn off autopay

---

Is there direct way to turn autopay off? I could not find it and only solution I could provide is to remove credit card info.

[VIP_Tech]

Hi @aminiaseman1966 

Log In Self-Serve, and remove your credit card, and re-enter when you come back,be careful not over 88 days,

and read about Reactivate a suspended plan (publicmobile.ca)

[darlicious]

@aminiaseman1966 

Here are your options for your service when travelling outside Canada:

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. Moderator/CSA contact after paying and reactivating is necessary to have the rewards applied manually.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo number  before you leave Canada.. Now any incoming calling to your pm number will ring thru to your fongo number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Meow]

Remove credit card info and suspend service. Log in before 90th day of suspended service, pay for next month and resume service.

If you go beyond 90 days, your account will be deleted.

[AE_Collector]

The “90 days of suspension” starts when your service expires 30 days after your last payment assuming you are on a 30 day plan. Not 90 days after you last paid and renewed your plan. As @ShawnC13  mentioned, don’t leave it to the last moment to renew as things certainly can go wrong. 

AE_Collector

[ShawnC13]

@aminiaseman1966  Yes, you can, your number can be suspended for 90 days before your account is closed.  I would recommend re-activating it around day 85 just in case there are any issues.

Edited:  Sorry for your first part you can go into your self-serve and remove your credit card from the account there is no way it can be charged.  I believe you can do it from your phone as well but I have never done that.