Suspended lun3

[Sharie_25]

I made a payment and my line still suspended

[Sharie_25]

Having trouble loging in now. When I call my # it went to voicemail and if i make a call it says I dont have an active plan 

[Sharie_25]

Thanks

[Sharie_25]

Thank you

[theagent25]

maybe do "change plan" , but apply it immediately, in this scenario  I am assuming your payment only goes to your account, but hasn't been debited to a plan.

[Sharie_25]

Hi RossN

I miss my payment and done transaction on Jul 12 but my line is still suspended cant make and recieved call. Public Mobile got the payment already.

[charlesgo]

you can also try processing payment in incognito mode on your browser

[bravo_md]

ADD $1  dollar to your account and see what happens.    Sometimes that's what is needed to jump start your plan.

[RossN]

@Sharie_25  are you saying you have no service and are suspended or does it just say that?

[hairbag1]

Log into My Account...is your plan Active or Suspended. Can you still call ?

[bravo_md]

GOOD things come to those who wait.      Give the system some time to process your payment.

It'll happen SOON.

[RossN]

If that doesn't work you may need a moderator https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN · Accepted solution]

@Sharie_25  try the lost stolen trick in your account or try adding a dollar that sometimes wakes things up