3 weeks ago
I clearly talked to an agent that I wanted to cancel my subscription in February, and the agent said he did so. However, I still got charged in March. Could I get a refund?
3 weeks ago
So, you can login to My Account? PM support usually will help to remove the credit card, but if you just ask them to help cancel, they likely will just tell you how to do it yourself via My Account.
Can you login to My Account and check if Autopay is disabled or not.
Go back to the Community inbox, look for the message as proof and submit ticket and ask them to check and refund