Subscription not what I paid for

[Alex107]

Hi,

I got the 75gb Canada-Us promo and prepaid for 90 days.

tried calling the us and can’t get the call through.

my account now says I only have canada wide voice.

also not sure about us data roaming now.

What to do?

[DennyCrane]

The $40/75GB Canada/US plan was a 30 day subscription only. However, there are a few reports from other users who were presented with a 90 day option for that plan (even though it wasn't advertised), only to find out later that it was Canada only. It as a glitch that shouldn't have been offered.

You'll need to contact customer service via the chat bot to ask for the $40/75Gb Can/US plan that you initially signed up for.

[hTideGnow]

HI @Alex107 

the plan details are not clear sometimes. If you have a Canada-US plan, for sure you can call US for free

try to call with a 1 in front of the 10 digits, and try calling without a 1 as well, see which one works. 

Try calling different US numbers, different states

if you still cannot make the calls to use, check with support agent.

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437