So I selected the eSIM option while trying to activate. CS is telling me that they can't generate an eSIM on their end, and that my only option forward is to get a physical SIM. They unironically suggested that I can do a credit card chargeback otherwise (!?!?!?).
The thing is, I wonder if I even got through to the eSIM activation step? I started signing up on the website and went through to payment, got an error 820 at some point, tried again, and got to the point of receiving an email that shows the charges and says "Activate in minutes with eSIM on the Public Mobile app". On the app, I recall putting in my porting information, and that's when it hung up and errored out. I don't remember the app saying anything about an eSIM.
The app just shows below whenever I try to log in:
