11-24-2023 04:19 PM - edited 11-24-2023 04:21 PM
Hi. I joined the black Friday deal today!
I can't activate my account.
I'm using the Koodo and living in Canada now.
I have a public mobile sim card 🙂
My phone is iPhone 13 !!
Can I get help as soon as possible, please?
Thanks!
@CS_Agent
11-24-2023 04:29 PM
thx 🙂
I sent the message, thx!
11-24-2023 04:22 PM
@Jamie_05 You can contact customer service direct at the following link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
hi @Jamie_05
if you activate eSIM, check if eSIM already installed on your phone, If not, check if you have a Welcome email and scan the QR code there
if you cannot find that or you are on physical sim and need agent to check, please submit ticet with CS aget here:
