Subscription not activated

[Ying79]

Hi,

I purchased a subscription and today received the new SIM card. But after I used the app on my phone to activate, it failed. It says “SUBSCRIPTION NOT ACTIVATED” and to contact a customer support agent. However I’ve been trying both on the app and on a browser to reach someone in the chat box and have not been successful. I’m only getting predefined responses it seems. Can you please help? Is there a phone number I can call? Thanks

[Handy1]

@Ying79  Should get a reply with in the hour . They will start with asking you some verification questions to start before being able to help you . Hope you get a quick reply and speedy resolve 🙂

[Ying79]

Thanks for the link, I’ve send a message in. Hope it’ll be resolved soon.

[Handy1]

@Ying79  Use this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@Ying79 , use this link to contact support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Ying79 

Unfortunately the ticketing system is still incredibly broken.
Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).