Subscription ended

[sturn]

Hey! The money for my account came out yesterday no problem, today my phone isn’t working and when I log in it says 

Your services are on hold

Subscription Expiration Date: Nov 03, 2023

what does this mean? When the money already came out of my account? TIA! 

[sturn]

I still have service! So I’ll let it be till tomorrow hopefully it’s fixed by then. I just found it so odd that the money came out yesterday and it’s happening today! Thank you 

[BKNS27]

@sturn 

Everyone account is suspended on the day before your renewal date until top-up is completed.

If you have service, just ignore the account status. It will return to normal today.

[hTideGnow]

HI @sturn reboot the phone and same?

did you also check your credit card to see if PM charged you? But autopay could fail, you might need to make a manual payment now to resume service if you find it currently suspended

[will13am]

@sturn , please use incognito mode to check the payment history and confirm that funds have been applied to the renewal.