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Stuck at step 6. Subscription not activated

Great Neighbour / Super Voisin

I have Samsung flip 3.

Tried esim method, but I am stuck at step 6.

'Subscription not activated
something did go right while activating your subscription.'

I can't do anything through my phone. 'Contact us' just links to empty browser window, so can't get support using phone. 

Help please. Thanks


You need to ask the customer support agents here @NancyPark 

While you're at it, perhaps they can remedy your activation issue.  🙂

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Great Neighbour / Super Voisin

Stuck at step 6. Subscription not activated, esim not appearing on my phone.

I am on a loop to submit ticket, can't do anything without activation.

All the answer community gives me is to submit ticket to here. Not helpful at all. '

Constantly asked to log in. Sent multiple tickets with NO response for hours. 

My CC got charged already, and I just want my money back at this point.

How can I unsubscribe when I can't even access anything? 

No call support really is a big problem for me.


Number hasn't been transported, so I will stick to my current provider.

How do I cancel activation and get money back?

Every time I log in, it is asking to finish activation, and submit a ticket.

I just want to be done with this.




try this,   

  1. Click Logout on top left of the screen
  2. Wait 5 mins for the system to configure on the back end. 
  3. Then log in again using the Email  and Password. 
  4. The app will then  sends a code to the Email again,.  Enter the code
  5. and you will see the prompt  'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

Mayor / Maire

Does your phone have the ability to download the public mobile app? The activation must be done through the app and not the website. 

If you don't have that ability,  if you have already paid then you can submit a ticket to cs agent below and ask for help.

Mayor / Maire


use this link to message Customer Support...

added, it's required to use the PM app for successful activation.

Need Help? Let's chat.