12-24-2020 03:12 AM - edited 01-05-2022 04:35 PM
Hi,
I'm from Kingston, Ontario. I was browsing the earlier messages about spotty data and it seems that it has to do with phone quality? Idk, maybe?
Any ways, in my case I do not really get to choose when I can use my data. Whenever I leave my place, I have to hope that my data will work. Trust me, if I could I would use my all the data that comes in my plan before the renewal date. I saw that people switched their connectivity to 3G (I've tried that has not worked) or I did not do it right, or people switched their sims to a new phone. Uhhhh I'd rather buy a new sim from another company than get a new phone.
I've sent in a ticket a while ago and have not heard back. Wondering if there are any people giving advice on this here.
12-24-2020 06:51 AM
12-24-2020 06:05 AM - edited 12-24-2020 06:05 AM
Hello @7up ,
How long as this been occurring? Is it something new?
If you put in a ticket a while ago and it has been over 48 without a response, I would put in another message to the moderators.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 - Use this link to:
Private Message to Public Mobile Moderators(PM Customer Service Representatives)
12-24-2020 03:21 AM - edited 12-24-2020 03:22 AM
on 4G LTE devices, the PRL(preferred roaming list) is updated with your SIM card. To ensure you have the latest PRL, you can power your phone off and remove/reinsert the SIM card once a month or so.
then reset your network settings
what's the make and model of the device?