Special 250 Gb bonus was added now its vanished within 2 days

[wasimmarjan1]

Hello, I had the free 250 GB data showing in my account till yesterday , i even used up 10 Gb from that , but today suddenly there is no sign of it on my account like it was never there , can someone explain why did public mobile take the data away .

[wetcoaster]

The downgrading of the plan mentioned above came to my mind too.

There is also the possibility that your account page didn't properly load/display? If simple refreshing the little spinner doesn't work, log back out, clear browser cache and/or use private/incognito mode for the new login.(cache issues seem to happen more frequently again since the maintenance on the weekend - at least with several of the accounts that I help manage...) 

[hairbag1]

@wasimmarjan1 

wow !!...did you downgrade plans ? If so, your Bonus Data is removed.

[hTideGnow]

HI @wasimmarjan1 

did you downgrade your plan?  if you downgrade, it said clearly on FAQ that you will loss it

if you didn't downgrade, maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437