Someone with PM please contact me

[Reason]

I am trying to assist my parents in accessing their account. They both are unable to do so as apparently their emails and passwords are both incorrect (even though they each only have one email), as a result they are unable to login here to ask for assistance themselves. My mother will be travelling at the end of the week and wants to purchase add on's so she can make calls/send texts while out of country. 

Please let me know how they can connect with a person to resolve the issue.

[hTideGnow]

HI @Reason 

they tried the Forgot email or Reset password there?

if that does not help, then CS agent can.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[computergeek541]

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@Reason wrote:

I am trying to assist my parents in accessing their account. They both are unable to do so as apparently their emails and passwords are both incorrect (even though they each only have one email), as a result they are unable to login here to ask for assistance themselves. My mother will be travelling at the end of the week and wants to purchase add on's so she can make calls/send texts while out of country. 

Please let me know how they can connect with a person to resolve the issue.

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Two different Public Mobile accounts cannot be using the same e-mail address (exception: e-mail aliases).  To get this sorted out, please send a private message to CS_Agent.  
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Reason 

whch country will she be needing add-on for as PM only has roaming in USA.  To contact Customer Support, use this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Give them as much account info as you can recall...ie: acct #, ph #, name on Acct, PM pin #...etc

[softech]

@Reason 

to engage support, you will need to message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there