Some calls work others drop instantly

[BenSS]

I have an iPhone 12 with an eSIM , Suddenly, I cannot call some numbers. Others still work, text and data work, Cannot seem to submit a ticket online. Tried forcing 3G data only and restarting phone, same issue. Tried turning cellular line off and then back on, same issue. My account is active and I have data, help!

[softech]

issue in AB is now resolved

But issue with BC still not fixed yet. 

Cause: Damage inflicted upon TELUS infrastructure (Cable theft)
Impacted cities: Boston Bar, Yale, Spuzzum

[BenSS]

Yes seems to be resolved now for me as well. 

[softech]

@gmcdonald441  / @BenSS  / @KBuck 

yes, there is service issue in Western Canda AB and BC
https://www.telus.com/en/ab/outages

[gmcdonald441]

Im in Bonnyville AB as well

[hTideGnow]

---

@BenSS wrote:

Local power was bad this morning, went out 2x in 10 mins, maybe towers got messed up? 

---

hi @BenSS sounds like that was the reason

[KBuck]

A reboot was the first thing I tried. It didn’t change anything. 

One of the numbers that I couldn’t call out to is working now. 

[BenSS]

Local power was bad this morning, went out 2x in 10 mins, maybe towers got messed up? 

[BenSS]

Bonnyville AB

[BenSS]

Yeah definitely did that as mentioned in Original post 

[softech]

@BenSS / @gmcdonald441 / @KBuck 

which city and province you are at?

[hTideGnow]

HI @KBuck @BenSS 

my service works this morning, tried reboot the phone?   

[gmcdonald441]

Im having same issue as is my wife

[KBuck]

I’m having the same issue, as of this morning.