Slow service on lte and no 5G

[nabate_br]

@CS_Agent  just subscribed to the 30Gb for $40 of 5G.

lte service is slow and 5G not available. 
this is on a SIM card. 

HELP

[DennyCrane]

Those look like 3G speeds. Did you recently change plans from a 3G plan? Are you sure the plan change too effect?

[softech]

@nabate_br 

did you try Reset all networks on the phone?

And please try speed tests  in different area

Also,, if you have another phone around, put your PM sim to test. This will also force a sim re-provision and could resolve the issue

[Chalupa_Batman]

Once you reset the networks... reboot the phone.

[DDM69]

Something’s not right…

My speeds on LTE are excellent.

 

[nabate_br]

soo slow... 

[softech]

@nabate_br 

Try to click Reset all networks or Reset Network Settings once

Test each network mode, Automatic/5G/LTE

and please use Speed test app and show us the results with the different network modes and if possible, test in different area